POLICIES & SHIPPING


100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a store credit. Please read "Returns" below for more information.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.


PRICING & INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here.

We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

SHIPPING OPTIONS

Two shipping options are offered for merchandise delivery:

  • Standard Shipping = $5.00
  • In-Store Pickup = FREE 
Note: Orders usually ship within one business day of being placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S.


RETURNS

We want you to be satisfied, so if there‚Äôs a problem with something you purchased from us, please let us know. Contact the store at which you purchased the merchandise. 

For online orders email steve@bikeworldiowa.com or call the Ames store. ALL returns must have prior authorization. Ship returns via trackable, insured, prepaid carriers. (we do not accept CODs). We will refund shipping costs only on incorrectly shipped merchandise. Bikes, items which have been used and labor fees are not refundable, (i.e., custom built wheels.)



INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. 

You also have the choice of whether or not to save credit card information with us in your Online Account. We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

YOUR PRIVACY

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.


The Information We Collect

The following types of information may be collected at this website (if you volunteer it): your email address, your first & last name, your street address, city, state and ZIP Code. Additionally, pertinent information specific to an event or activity (where relevant)



Third-Party Service Providers

We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

More About Email & Postal Addresses

If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events. If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all email addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request. If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.